1). What is your warranty policy? How do you fulfill it?

We provide a one-year warranty for our machines. Additionally, for specific components, our warranty coverage is as follows:

• Laser tube, mirrors, and focus lens: 6 months warranty
• For RECI laser tubes: 12 months' coverage
• Guide rails: 2 years warranty

Any issues that may arise throughout the warranty period will be promptly addressed. We offer free replacement parts to ensure your machine's continuous operation.

    2). Does the machine have a Chiller, Exhaust fan, and Air Compressor?
Our machines are meticulously designed to include all essential accessories within the unit. When you acquire our machine, rest assured that you will receive all the necessary components, ensuring a seamless setup and operation process.

The lifespan of a standard laser tube is approximately 5000 hours, depending on its usage. In contrast, the RF tube boasts an extended lifespan of around 20000 hours.

For optimal results, we recommend using CorelDraw or AutoCAD for creating your designs. These powerful design tools provide excellent features for detailed artwork. Once your design is complete, it can be easily imported into RDWorks or LightBurn, where you can configure parameters and efficiently prepare your project for laser engraving or cutting. This workflow ensures a smooth and precise setup process.

MIRA: 2*φ25   1*φ20

REDLINE MIRA S：3*φ25

NOVA Super& Elite：3*φ25

REDLINE NOVA Super& Elite：3*φ25

JPG, PNG, BMP, PLT, DST, DXF, CDR, AI, DSB, GIF, MNG, TIF, TGA,PCX, JP2, JPC, PGX, RAS, PNM, SKA, RAW

It depends.

Our laser machines can engrave directly on anodized and painted metals, delivering high-quality results.

However, direct engraving on bare metal is more limited. In specific cases, the laser can mark certain bare metals when using the HR attachment at significantly reduced speeds.

For optimal results on bare metal surfaces, we recommend using Thermark spray. This enhances the laser's ability to create intricate designs and markings on the metal, ensuring excellent outcomes and broadening the range of metal engraving possibilities.

Just tell us what you want to do by using a laser machine, and then let us give you professional solutions and suggestions.

Please tell us this information, we will recommend the best solution.

1) Your materials
2) Max size of your material
3) Max cut thickness
4) Common cut thickness

We will send videos and English manual with the machine. If you still have some doubts, we can talk by telephone or Whatsapp and e-mail.

Yes, NOVA can be disassembled into two sections to fit through narrow doorways. Once disassembled, the minimum height of the body is 75 cm.